Reference

Know Where You Stand with bv77

These legal terms set out the rules that apply when you access the bv77 platform, including account eligibility, how your data is handled, and what applies in supported regions of Pakistan where local law permits.

Account Eligibility RulesData & Privacy HandlingJurisdiction-Dependent AccessDispute Contact PathPolicy Update Notices
bv77 Know Where You Stand with bv77
POLICY CONTACT

Reach Us on Legal or Policy Matters

If you have a question about your account rights, a transaction dispute, or how these terms apply to your specific situation, our support team handles policy queries directly. You can reach us through live chat, email, or the in-app help centre — whichever is quickest from your phone.

Live Chat Open the live chat from your account dashboard for real-time policy queries. This is the quickest way to raise a dispute or ask about account eligibility.
Email Support Send detailed legal or policy questions to our support email. Include your account ID and a short description of the issue so we can respond with the right context.
In-App Help Centre The help centre inside the bv77 app has a dedicated legal and policy section. Browse common questions or submit a request without leaving your mobile browser.
HOW WE HANDLE IT

Account Security and Data Practices

We take how we handle your account data seriously. This section covers the four areas our users ask about most: how data is stored, what cookies do, how your account is kept secure, and how long we hold your information.

Data Storage

Account and transaction data — including JazzCash, Easypaisa and Raast payment records — is stored on encrypted servers. We do not sell your personal data to third parties.

Cookies and Session Tracking

We use session cookies to keep you logged in across your mobile browser and to remember your account preferences. You can clear these at any time from your device browser settings.

Account Security

Each login uses OTP verification sent to your registered mobile number. If you notice unusual account activity, contact support immediately and we will review your session log.

Data Retention and Deletion Requests

We retain account data for as long as your account is active and for any period required by applicable law. To request a review or deletion of your data, contact us via email with your account ID.

Common Questions About Our Legal Terms

These are the questions we get most often about how our legal terms work, what your rights are, and how to act on them.

Access depends on local law and is available only where permitted in eligible regions. It is your responsibility to confirm that using the platform is lawful in your area before registering an account.

Any remaining balance in your account wallet is subject to the withdrawal verification process. Raise a withdrawal request through your account before closure and our team will process it under the standard procedure.

Yes. Send a data access request to our support email with your account ID. We will respond with the personal data held on your account within a reasonable timeframe as required by applicable law.

We post a notice on the platform whenever terms change and, where practical, notify the contact address linked to your account. Continued platform use after the notice counts as acceptance of the updated terms.

Contact support through live chat or email first, including your account ID and the transaction reference. Internal review must be attempted before any external dispute process can be initiated.

We keep account and transaction records for as long as required under the laws that apply to your region. Once that period ends, you can request data deletion by contacting us via the support email.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.